As a small Bed & Breakfast such as ourselves, cancellations clearly affected us and we ask for your understanding and consideration of our policy.
If you need to cancel a reservation please notify us by telephone and confirm in writing and or email.
Bookings cancelled with more than 14 day’s notice prior to arrival will not incur a charge.
Bookings cancelled with 14 day’s notice or less prior to arrival will be charged the total cost of the booking.
Cancellation charges will be applied to the credit/debit card provided at time of booking.
Please note earlier than scheduled departures are treated as a cancellation and the policy above will apply.
If in the case of a no show or a cancellation on the day of arrival then the full cost of the booking would be due.
We would only cancel your booking if your accommodation was unavailable for reasons beyond our control, we would attempt to offer you alternative accommodation but if this was not possible or unacceptable to you then we would refund any payment received.
We do not accept responsibility for injury to persons or loss/damage to possessions you bring with you, this includes loss or damage to vehicles and their contents whilst parked on the premises. No children under the age of 16 are allowed in or around the swimming pool or hot tub unless accompanied by an adult at all times.
Dogs are welcome but only acceptable in rooms within the Staddle Barn complex, dogs are not permitted in the dining room area.
We reserve the right to refuse entry or terminate a guests stay with us if we deem them to be disorderly, under the influence of drugs or they disturb other guests enjoyment. This means the booking will be cancelled with immediate effect and no refund will be given.
On making a reservation a non refundable deposit is required and the outstanding balance must be paid on arrival.